Back Office Operations Managers (Riyadh, Saudi Arabia) Live Apply Now

Job Details

Company Details

Job Introduction

One of our reputed clients in Riyadh, Saudi Arabia is seeking experienced Back Office Operations Managers to oversee daily operational activities and ensure service excellence within the education and service delivery sector. This role requires a strong background in team management, CRM platforms, Excel expertise, and process optimization.

Job Description

KEY RESPONSIBILITIES:

• Manage and optimize student services, admissions, customer service, or operational teams.
• Lead transactional activities such as student enrolments and service delivery.
• Ensure quality control, data accuracy, and integration across systems.
• Document processes through SOPs, workflow mapping, and training materials.
• Oversee reporting, analytics, and dashboards for operational efficiency.
• Implement process improvement initiatives and drive operational optimization.
• Manage budgets and monitor operational costs effectively.

• Attractive salary package
• Free Medical Insurance
• Accommodation and transport allowance

Yafa Global Company
Al Safwa Center, Entrance 1, First Floor, Office No. 1101
Prince Mamdouh Bin Abdulaziz Street, Riyadh, Saudi Arabia

Job Requirements

• 4+ years of operational experience in education, service delivery, or similar professional environment.
• 2–3+ years of team leadership or management experience in student services, admissions, customer service, or operations.
• Proven track record in managing transactional activities.
• Bachelor’s degree in a relevant field.

Essential Technical Skills (Non-Negotiable):

• Advanced CRM Proficiency (3+ years): Salesforce, HubSpot, or equivalent.
• Expert-level Excel skills: complex formulas, pivot tables, dashboards, automated reporting, macros.
• Data Management: accuracy verification, system integration, data quality control.
• Process Documentation: SOP creation, workflow mapping, and training.

Desirable Attributes:

• Experience in international student services or educational administration.
• Knowledge of Middle Eastern education market regulations.
• Customer service excellence and quality assurance framework experience.
• Budget management and project management exposure.

How to Apply?

Email your CV to: jobs@manpowersaudia.com
Call: +966 56 320 4829
WhatsApp/Phone: +966 56 320 4829

Working Hours:
Sunday – Thursday: 9:00 AM – 6:00 PM